zK
zandile K
1 reviews | Active since May 2018
17 May 2018, 18:36
Poor service
I would like to say the customer service department at debt rescue need professional people who are willing to assist, I called in to find out about my clearance and spoke to Bernice, the way she spoke gave me the impression she did not want to help, she did not take time to ask who i was but transferred me while i was still speaking. She just heard clearance and transferred me. That was rude and unprofessional.
Helpful (0)
Replies (1)0
Replies (1)
Debt Rescue's replyOfficial
18 May 2018, 10:15Good day,
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration. We apologise for the inconvenience you experienced as mentioned to our Customer Service Department.
We will refer the matter to the Manager of the Customer Service Department to take necessary steps and to ensure that this doesn't happen again.
Regards.
Debt Rescue Team.
Best regards,
Debt Rescue's reply18 May 2018, 10:15
Official
Good day,
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration. We apologise for the inconvenience you experienced as mentioned to our Customer Service Department.
We will refer the matter to the Manager of the Customer Service Department to take necessary steps and to ensure that this doesn't happen again.
Regards.
Debt Rescue Team.
Best regards,