1 reviews | Active since Mar 2015
Poor Service
To Whom It May Concern
I am at wits end with Debt Rescue and do not know where to start.
After numerous calls and emails please be advised of the following:
We should have been cleared from being under debt review already.
My FNB Account was paid in full April 2021 but they continued to deduct funds and made payments to FNB. Now it is a struggle to get the refund paid to me. FNB needs proof of the payments made to them since they funds is laying in a suspense account. And this they have requested from Debt Rescue and still await feedback. If I haven’t started to contact the various debtors for paid up letters, Debt Rescue would’ve done a thing to get it finalised and just continue to debit my account. I have obtained most of the Paid Up Letters myself and I kept on getting emails whereby I was copied in where Debt Rescue requested Paid Up Letters from the debtors even though I forwarded same to them. Debt Rescue requested a balance from Absa and Absa forwarded same. They still continued to over pay Absa. I took it upon myself to communicate with Absa for payment of the refund which we received. Thank you Absa! I never used to get a monthly statement which reflects the actual amounts due to the debtors. My biggest concern is that they will continue to make a deduction from my account even though All debtors were settled in full. I called their call centre and were advised by one of the consultants that I will only be done January 2022. How is this possible? Debt Rescue deduct a monthly admin fee of R926.33 [R460.00 & R466.33] which means I will be charge for this even though everything should’ve been concluded months ago. I was advised that my debit order was cancelled but I have lost trust in this company so I have requested confirmation on their letterhead which I am still waiting on. Each time I contact them, I speak to a difference consultant. Its like running into brick walls and starting over and over with the same conversations.
I need assistance with regards to my FNB refund and confirmation in writing that my debit order was stopped and that I am cleared from being under debt review.
Thank you. Kind Regards,
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team
It has almost been 2 weeks and I haven't received any positive feedback regarding the refund or where the process is at or when i can expect payment to be made
Futhermore be advised that I have been in contact with FNB Home Loans to find out what my monthly installment is to enable us to make payment. According to FNB Home Loans I am still under debt review and they cannot assist in giving me the monthly installment amount up until they receive the clearance letter from the debt counsellors.
At this point I am not sure who to contact or who t speak to, to get feedback.
All paid up letters were received and hopefully sent to the relevant departments for clearance.
My frustration is that nobody is getting back to me with feedback.
Should I not make payment of the correct amount to FNB, chances are that we will be in arears. I cannot be held responsible should arrears accumulate and I expect someone to contact me to give me proper feedback.
I am not going to wait another week for this to be sorted out and expect everything to be finalised by close of business on Friday29/10/2021.
Kind Regards,
It has almost been 2 weeks and I haven't received any positive feedback regarding the refund or where the process is at or when i can expect payment to be made
Futhermore be advised that I have been in contact with FNB Home Loans to find out what my monthly installment is to enable us to make payment. According to FNB Home Loans I am still under debt review and they cannot assist in giving me the monthly installment amount up until they receive the clearance letter from the debt counsellors.
At this point I am not sure who to contact or who t speak to, to get feedback.
All paid up letters were received and hopefully sent to the relevant departments for clearance.
My frustration is that nobody is getting back to me with feedback.
Should I not make payment of the correct amount to FNB, chances are that we will be in arears. I cannot be held responsible should arrears accumulate and I expect someone to contact me to give me proper feedback.
I am not going to wait another week for this to be sorted out and expect everything to be finalised by close of business on Friday29/10/2021.
Kind Regards,