SW
Simon W
1 reviews | Active since Jul 2022
25 Jul 2022, 14:46
Poor finishes
In the beginnng - wow - great service, during the 6 years - pretty good all round, but now having completed 2 years early and I am 100% sure I have been over paying alot, I cannot get them to respond and clear my credit flag. It's been 7 MONTHS with little or no action - doing the same thing and getting no where.... very very poor and it is effecting my life !!!!
Helpful (0)
Replies (6)0
Replies (6)
Debt Rescue's replyOfficial
26 Jul 2022, 14:35Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will attend to your complain and provide you with feedback.
Debt Rescue Team
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will attend to your complain and provide you with feedback.
Debt Rescue Team
Debt Rescue's reply26 Jul 2022, 14:35
Official
Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will attend to your complain and provide you with feedback.
Debt Rescue Team
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will attend to your complain and provide you with feedback.
Debt Rescue Team
SW
Simon W's updateReviewer Update
28 Jul 2022, 17:49Such a nightmare to get anyone to respond or do anything. Thanks Mr Robot for the auto-responder - I prefer a human. It's been a few more days and zip!
SW
Simon W's update28 Jul 2022, 17:49
Reviewer Update
Such a nightmare to get anyone to respond or do anything. Thanks Mr Robot for the auto-responder - I prefer a human. It's been a few more days and zip!
Debt Rescue's replyOfficial
29 Jul 2022, 09:10A consultant will give you a call, please explain to them everything that you need help with so they can assist you. We really apologise for this delay and will try and get this sorted as soon as possible.
Debt Rescue's reply29 Jul 2022, 09:10
Official
A consultant will give you a call, please explain to them everything that you need help with so they can assist you. We really apologise for this delay and will try and get this sorted as soon as possible.
SW
Simon W's updateReviewer Update
01 Aug 2022, 16:17Still waiting ? 2 days later and no response. Next one goes on the public forum. Please call asap
SW
Simon W's update01 Aug 2022, 16:17
Reviewer Update
Still waiting ? 2 days later and no response. Next one goes on the public forum. Please call asap
Debt Rescue's replyOfficial
01 Aug 2022, 16:26Good day.
We have sent you numerous emails providing feedback, we have asked one of our consultants to call you.
We have sent you numerous emails providing feedback, we have asked one of our consultants to call you.
Debt Rescue's reply01 Aug 2022, 16:26
Official
Good day.
We have sent you numerous emails providing feedback, we have asked one of our consultants to call you.
We have sent you numerous emails providing feedback, we have asked one of our consultants to call you.
SW
Simon W's updateReviewer Update
18 Aug 2022, 06:44Ok - finally this process is in the completion stage. So many thanks to Levona Jordaan at DR for getting this resolved. It has taken a long time to get here, however Levona Jordaan has helped expediate this last step.
SW
Simon W's update18 Aug 2022, 06:44
Reviewer Update
Ok - finally this process is in the completion stage. So many thanks to Levona Jordaan at DR for getting this resolved. It has taken a long time to get here, however Levona Jordaan has helped expediate this last step.