KB
Kavish B
1 reviews | Active since Feb 2019
30 Dec 2024, 11:15
Poor customer service
i am extremely upset with you guys as i have one more payment left for my outstanding debt which amounts to +- R700 i have been asking for feedback since the beginning of december so that i do not over pay or under pay the due amount nobody has gotten back to me i have proof on emails that i have been continuously asking for feedback as this payment would be my last and i was assured that a clearance letter would be issued to me. It amazes me that when you guys dont get what is required then correspondence can be sent but when i as a customer request swift service it gets ignored.
Helpful (0)
Replies (1)0
Replies (1)
Debt Rescue's replyOfficial
30 Dec 2024, 11:30Good dat Kaviish,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced.We understand how important it is for you to receive timely feedback, especially as you approach your final payment and await your clearance certificate. Please rest assured that we take your concerns very seriously. Customer service is our top priority, and we are committed to resolving this matter for you as a matter of urgency.
Our team will investigate the situation, including the emails you've mentioned, to understand what has caused the delay. We will ensure that you receive the necessary assistance and updates promptly.
Thank you for your patience, and we truly appreciate you giving us the opportunity to address this. Someone from our team will reach out to you shortly to provide further clarity and assistance.
Kind regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced.We understand how important it is for you to receive timely feedback, especially as you approach your final payment and await your clearance certificate. Please rest assured that we take your concerns very seriously. Customer service is our top priority, and we are committed to resolving this matter for you as a matter of urgency.
Our team will investigate the situation, including the emails you've mentioned, to understand what has caused the delay. We will ensure that you receive the necessary assistance and updates promptly.
Thank you for your patience, and we truly appreciate you giving us the opportunity to address this. Someone from our team will reach out to you shortly to provide further clarity and assistance.
Kind regards
Marlize
Debt Rescue
Debt Rescue's reply30 Dec 2024, 11:30
Official
Good dat Kaviish,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced.We understand how important it is for you to receive timely feedback, especially as you approach your final payment and await your clearance certificate. Please rest assured that we take your concerns very seriously. Customer service is our top priority, and we are committed to resolving this matter for you as a matter of urgency.
Our team will investigate the situation, including the emails you've mentioned, to understand what has caused the delay. We will ensure that you receive the necessary assistance and updates promptly.
Thank you for your patience, and we truly appreciate you giving us the opportunity to address this. Someone from our team will reach out to you shortly to provide further clarity and assistance.
Kind regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced.We understand how important it is for you to receive timely feedback, especially as you approach your final payment and await your clearance certificate. Please rest assured that we take your concerns very seriously. Customer service is our top priority, and we are committed to resolving this matter for you as a matter of urgency.
Our team will investigate the situation, including the emails you've mentioned, to understand what has caused the delay. We will ensure that you receive the necessary assistance and updates promptly.
Thank you for your patience, and we truly appreciate you giving us the opportunity to address this. Someone from our team will reach out to you shortly to provide further clarity and assistance.
Kind regards
Marlize
Debt Rescue