LP
Lizl P

1 reviews | Active since Jan 2019

02 Jan 2019, 16:17

Place yourself under debt review they said.... well...

Sent to Debt Rescue...

Lizl Du Plessis ********** 4:10 PM (1 minute ago) to frbdebtreviewcentre, complaints, complaints, Client

Hi Ben,

Thanks for your email.

How is it possible that I still owe so much after paying through my neck for the last 4.5 years? The calculation was done on all my accounts and I was asked what I can afford and approved for debt review on that basis.

Now 4.5 years later I get told I still owe R50,000? I would please like a clear and simple explanation as to why this happened because there is no way I can pay this! Also take note of the mail I received 28 November 2018 (1 month after I sent my mail - shocking service from FNB!) from FNB Debt Review with the outstanding amounts - it doesn't add up to what you have just given me!

On Wed, Nov 28, 2018 at 11:36 AM FRB Debt Review Centre ********** wrote:

Good day,

We acknowledge receipt of your email dated 26 October 2018.

Balance outstanding and valid for today only are:

********** 1150 – R 9,415.67

*** – R 1,104.52

4 ********** 3 ********** / 8 ********** 0 ********** / *** – R 9,872.51

Trust you find the above in order.

Yours sincerely

Dalene Rabie | Administrator | Debt Review Centre |Consumer Segment

FNB Towers, 27 Diagonal Street, 5th Floor, Johannesburg CBD 2001 | Tel: (087) ********** / Fax:(086) **********

Please explain... this has been going on long enough now.

0
Replies (1)
Debt Rescue
Debt Rescue's reply07 Jan 2019, 09:32
Official
 
Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team.