Payment to Creditor NOT made!

<p>In short, I paid every instalment to Debt Rescue as per agreement, on time - never an issue. Never missed an instalment, never faulted. My last payment was on the 28/04/2017 and that was supposed to be the completion of my Debt Counselling Process. It is now JULY and I have found out from Nedbank directly that my Loan instalment has not yet been paid to them. In addition my Hyphen PDA statement reflects that the loan instalment has not been paid. WHY??? Why, when I have paid everything that I was supposed to... and when Debt Rescue are in possession of all MY money through instalment was MY money not distributed to the Creditor.</p> <p>I cannot clear my name of Debt Review until I have all my paid up letters and 2 months down the line I am still waiting for a paid up letter from Nedbank because Debt Rescue (who were supposed to be helping me) have defaulted on payment - I am now suffering the consequences of that. Is that fair? I have done everything right and no-one is communicating with me or fixing this issue. I had to contact Nedbank myself to establish what was going on as Debt Rescue kept telling me that there was a "turn around time with themselves and Nedbank" I was able to get a response from Nedbank in one day - I do not believe they are the problem. </p> <p> </p> <p>On the 28th of April Debt Rescue told me they were in the process of issuing me with a clearance certificate. It is now the 6th of July and I am still tied in. How do you treat your clients this way? Take their money for a service and then not follow through with the service as promised. It's not acceptable. </p>