AJ
Anton J
1 reviews | Active since Sept 2009
19 Jan 2021, 15:34
Pathetic service from Debt rescue
My wife was on Debt Rescue for 4 years and succesfully paid off all of her debt. However, she has finished to pay them off in May 2020. Its Jan 2021 and still they have not taken her off from Debt counceling. Pathetic, poor service from them. No urgency in getting the matter finalized. Never in your life take this alternative with Debt rescue.. Please..
Helpful (0)
Replies (8)0
Replies (8)
Debt Rescue's replyOfficial
19 Jan 2021, 15:42Good day,
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team
Debt Rescue's reply19 Jan 2021, 15:42
Official
Good day,
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
Regards,
Debt Rescue Team
AJ
Anton J's updateReviewer Update
19 Jan 2021, 16:04Thats exactly the problem.. The problem never gets resolved..After 8 months and still we are battling.. Even earlier this morning we phoned .. Phoned twice, held on for 30 min on each call and then got ptomised a call back which never happened as expected... Really now..
AJ
Anton J's update19 Jan 2021, 16:04
Reviewer Update
Thats exactly the problem.. The problem never gets resolved..After 8 months and still we are battling.. Even earlier this morning we phoned .. Phoned twice, held on for 30 min on each call and then got ptomised a call back which never happened as expected... Really now..
AJ
Anton J's updateReviewer Update
21 Jan 2021, 17:46Just got a email again from Debt rescue. The 3rd time we receiving the same email. So much for sorting out the problem and thank you for bringing it to our attention. What a laugh..Debt rescue is a joke..
AJ
Anton J's update21 Jan 2021, 17:46
Reviewer Update
Just got a email again from Debt rescue. The 3rd time we receiving the same email. So much for sorting out the problem and thank you for bringing it to our attention. What a laugh..Debt rescue is a joke..
AJ
Anton J's updateReviewer Update
29 Jan 2021, 12:20Still 2 weeks later and the situation has not changed..Debt rescue is definately not serious about service.Like in the past alot of empty promises were made... its really so, so pathetic
AJ
Anton J's update29 Jan 2021, 12:20
Reviewer Update
Still 2 weeks later and the situation has not changed..Debt rescue is definately not serious about service.Like in the past alot of empty promises were made... its really so, so pathetic
AJ
Anton J's updateReviewer Update
08 Feb 2021, 08:04Nearly 4 weeks since complaining and still only lip service... Really beyond any reasonable sence of acceptable service.. Whats next..? Debt rescue , this is utterly pathetic customer service..
AJ
Anton J's update08 Feb 2021, 08:04
Reviewer Update
Nearly 4 weeks since complaining and still only lip service... Really beyond any reasonable sence of acceptable service.. Whats next..? Debt rescue , this is utterly pathetic customer service..
AJ
Anton J's updateReviewer Update
09 Feb 2021, 09:40Still absolute dead silence..The problem solving method.. The problem will go away by itself... We do not have to do anything..????????????
AJ
Anton J's update09 Feb 2021, 09:40
Reviewer Update
Still absolute dead silence..The problem solving method.. The problem will go away by itself... We do not have to do anything..????????????
AJ
Anton J's updateReviewer Update
23 Feb 2021, 10:24Todaus date is the 23 of Feb 2021. More than month since my first complaint laid against Debt Rescue. Again only alot of empty promises. Please everbody stay away from these amateurs.. No change in my wifes status .. pathetic really
AJ
Anton J's update23 Feb 2021, 10:24
Reviewer Update
Todaus date is the 23 of Feb 2021. More than month since my first complaint laid against Debt Rescue. Again only alot of empty promises. Please everbody stay away from these amateurs.. No change in my wifes status .. pathetic really
AJ
Anton J's updateReviewer Update
01 Mar 2021, 12:47One week later and still nothing sotted out..
Infact its just getying worse by the day.Honestly do not know how can this company even excist..
Infact its just getying worse by the day.Honestly do not know how can this company even excist..
AJ
Anton J's update01 Mar 2021, 12:47
Reviewer Update
One week later and still nothing sotted out..
Infact its just getying worse by the day.Honestly do not know how can this company even excist..
Infact its just getying worse by the day.Honestly do not know how can this company even excist..