TA
T A
1 reviews | Active since Sept 2024
09 Sept 2024, 10:59
Paid up letters and clearing process.
I am not happy with how they are handling the clearing process and I am even more anxious after seeing other people's reviews about how the clearance process can be dragged for months! Not happy! Most of my debts were paid up 2 years ago and when I spoke to Simphiwe he said they do not have the paid up letters yet and they have escalated their request. I called all my credit providers and they provided my paid up letters within less than 5 minutes! I have now sent them to the 'labels' emails and I am.hoping to have this resolved quickly and my name cleared soon. I was ready to recommend debt rescue to almost anyone but this part of their service is really disappointing.
Helpful (0)
Replies (3)0
Replies (3)
Debt Rescue's replyOfficial
09 Sept 2024, 11:08Good day
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays and frustration you've experienced with the clearance process, especially after having successfully paid off most of your debts two years ago. We understand how stressful this situation is, and I regret that it has affected your confidence in our services.
The experience you’ve described is not the standard of service we strive to deliver. While we have escalated the request for your paid-up letters, We're truly sorry for the delay in resolving this matter. We appreciate that you’ve taken the initiative to gather the paid-up letters directly from your credit providers, and we will prioritize processing these documents to expedite your clearance.
One of our consultants will be in contact to get clarity on this matter and rectify it.
Debt Rescue Team
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays and frustration you've experienced with the clearance process, especially after having successfully paid off most of your debts two years ago. We understand how stressful this situation is, and I regret that it has affected your confidence in our services.
The experience you’ve described is not the standard of service we strive to deliver. While we have escalated the request for your paid-up letters, We're truly sorry for the delay in resolving this matter. We appreciate that you’ve taken the initiative to gather the paid-up letters directly from your credit providers, and we will prioritize processing these documents to expedite your clearance.
One of our consultants will be in contact to get clarity on this matter and rectify it.
Debt Rescue Team
Debt Rescue's reply09 Sept 2024, 11:08
Official
Good day
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays and frustration you've experienced with the clearance process, especially after having successfully paid off most of your debts two years ago. We understand how stressful this situation is, and I regret that it has affected your confidence in our services.
The experience you’ve described is not the standard of service we strive to deliver. While we have escalated the request for your paid-up letters, We're truly sorry for the delay in resolving this matter. We appreciate that you’ve taken the initiative to gather the paid-up letters directly from your credit providers, and we will prioritize processing these documents to expedite your clearance.
One of our consultants will be in contact to get clarity on this matter and rectify it.
Debt Rescue Team
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays and frustration you've experienced with the clearance process, especially after having successfully paid off most of your debts two years ago. We understand how stressful this situation is, and I regret that it has affected your confidence in our services.
The experience you’ve described is not the standard of service we strive to deliver. While we have escalated the request for your paid-up letters, We're truly sorry for the delay in resolving this matter. We appreciate that you’ve taken the initiative to gather the paid-up letters directly from your credit providers, and we will prioritize processing these documents to expedite your clearance.
One of our consultants will be in contact to get clarity on this matter and rectify it.
Debt Rescue Team
TA
T A's updateReviewer Update
10 Sept 2024, 14:49Thank you very much the swift response.
Fatima has been able to obtain the last paid up letter that was outstanding from one of my creditors and today she
emailed me a copy of my clearance certificate,I am very happy with the progress!
I can nowe recommend Debt Rescue with confidence.
Thank you for the services.
Fatima has been able to obtain the last paid up letter that was outstanding from one of my creditors and today she
emailed me a copy of my clearance certificate,I am very happy with the progress!
I can nowe recommend Debt Rescue with confidence.
Thank you for the services.
TA
T A's update10 Sept 2024, 14:49
Reviewer Update
Thank you very much the swift response.
Fatima has been able to obtain the last paid up letter that was outstanding from one of my creditors and today she
emailed me a copy of my clearance certificate,I am very happy with the progress!
I can nowe recommend Debt Rescue with confidence.
Thank you for the services.
Fatima has been able to obtain the last paid up letter that was outstanding from one of my creditors and today she
emailed me a copy of my clearance certificate,I am very happy with the progress!
I can nowe recommend Debt Rescue with confidence.
Thank you for the services.
Debt Rescue's replyOfficial
10 Sept 2024, 15:29Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complaint and provide you with feedback.
Kind regards,
Debt Rescue Team
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complaint and provide you with feedback.
Kind regards,
Debt Rescue Team
Debt Rescue's reply10 Sept 2024, 15:29
Official
Good day, Thank you for bringing this matter to our attention and affording us the opportunity to assist.
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complaint and provide you with feedback.
Kind regards,
Debt Rescue Team
It is never our intention to cause you any frustration.
We confirm that one of our Complaints Resolution Consultant will attend to your complaint and provide you with feedback.
Kind regards,
Debt Rescue Team