gg
genny.hamblin genny.hamblin

1 reviews | Active since Feb 2017

29 Jan 2019, 10:43

not trust worthy in my opinion

i logged a complaint yesterday, still not happy. i just found out today that they give you and ESTIMATE outstanding balance, they do not even give you actual info, i tried to phone to speak to a manager today just to sort this **** out, but guess what i held on for 10:45 min and the phone got dropped on me, how is that for customer service? i received only one paid up letter from the 6 creditor i had to pay the last 4 years which 5 of them was already paid up from last year may to august.

you pay about R49-R90pm for admin fees per month for 5 years and still you have to fight to get your admin done, o but boy when you skip one payment they could care less you have to pay, but they don't deliver on their side. this is so horrible. never thought i would so much issues with them. they are very helpful when signing on but once signed on they do not care a bit. you wait for 4 years to clear your name just to fight at the end to get your name cleared, yes its not their fault i had to join, but still they promise to look after you, guest what just empty promises i guess, never will i ever trust them. or refer them to any one. you will have a hell of a time by the end of your contract, they probably will add another months of admin fee for the admin i had to do!

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Replies (1)
Debt Rescue
Debt Rescue's reply29 Jan 2019, 11:30
Official
 
Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team.