Non-Existent Service

It's a shame we can't rate it zero stars!

I went under Debt Review in 2017 due to some unforeseen circumstances. The process was quick and easy to set up. Over the next 3 years I worked really hard to settle ALL my outstanding Debt, which I did and settled my last account on 03 September 2020. First of all, I sent this communication to them to inform them NOT to distribute any funds in September as all accounts have been settled in August and September. They still distributed all the fund to the credit providers on 04 September, even for the accounts which were settled early August and they received the Paid up letters for these accounts mid-August. To try and get the refunds are now a Nightmare! On top of this, they tried to Debit my account again at the end of September, this after THEY sent me a copy of my clearance certificate on 22 September stating that all my debt was settled.

I was at their office early September (after settling all accounts and received all paid up letters) to obtain a copy of the Clearance Certificate. I was promised I will have it the next day...hahahaha, only received 10 days later!!!

Now, according to the law, they have 21 Days to inform all credit bureaus and remove the debt review flag from my name. It's been over 6 weeks now, and still nothing happened. That is not the worst part!!! Communication and assistance from their side is non-existent!! You receive a reply from them stating that your enquiry 'has been escalated to the relevant department". Then when you follow up, guess what? You get the exact same reply from them!! - RELEVANT DEPARTMENT Over 6 weeks, and still no solid answer or assistance from them. Also, I have not even received the Certified Clearance yet!

Please, please avoid Debt Rescue at all costs, rather make arrangements with your credit providers yourself for a payment plan if needed!