No Response

I am writing to address a series of concerning communication lapses that I have experienced in my interactions with your team.

On Sunday, May 21st, I diligently completed the online application and promptly sent my information via email. The following day, Monday the 22nd, I received a swift response from Kyle via WhatsApp, and I must commend his helpfulness throughout our exchange. However, despite providing the correct email address on my forms and corresponding from my personal email address, the documentation that required my signature was mistakenly sent to an incorrect email address. I immediately notified Kyle about this error, and he acknowledged my message.

In the following days, I sought clarification on a few matters by sending an email on May 25th, but regrettably, I have not received any response thus far. In an attempt to ensure my concerns were addressed, I also reached out via WhatsApp, providing my ticket number, yet I have received no reply. Furthermore, an SMS notification urged me to urgently submit additional documents, but I never received any corresponding request via email.

Seeking a resolution, I resorted to the webchat and discovered that my email address on record was still incorrect. Thankfully, the consultant who assisted me rectified this issue promptly. However, despite all these efforts, I have been left in a state of complete darkness. I have not received any form of communication or updates regarding my ticket submitted on May 25th. This lack of information and complete absence of updates has left me feeling frustrated and uninformed about the progress of my application.

I kindly request that someone from your team promptly reaches out to me to address my outstanding questions and provide the necessary clarification. It is of utmost importance that I receive the attention and information I require to move forward with confidence. I eagerly anticipate your prompt response.

Thank you for your attention to this matter.