1 reviews | Active since Jan 2025
No help with our account
We joined Debt Rescue in July 2024, but unfortunately, I lost my job on September 30th and, to this day, have not been able to secure new employment. My wife’s salary alone is not sufficient to cover our rent, food, school expenses, and debt repayments.
For the past two months, we have been trying to reach someone at Debt Rescue to assist us. We’ve left several messages for Lindiwe, who is handling our account, and have also sent emails requesting that she call us to discuss the way forward.
To make matters worse, the financial institution managing our vehicle loan has informed us that they requested supporting documents from Debt Rescue but have not received them. Now they are threatening to repossess our vehicle, which is adding even more stress to our already dire situation.
We feel completely lost and unsure of what to do. No one from Debt Rescue has responded to our inquiries or provided us with guidance. We desperately need assistance to resolve this matter and avoid losing our vehicle.
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and distress you've experienced, as described in your message. We completely understand how important this matter is to you, and we assure you that we are taking your complaint very seriously.
At Debt Rescue, customer service is a top priority, and we are committed to resolving any issues that may arise. We deeply regret that you feel let down by our service and the communication challenges you have faced. Please know that we are looking into this as a matter of urgency to rectify the issues you are experiencing.
We understand the gravity of the situation and will be dedicating our full attention to finding a resolution. One of our team members will be in touch with you shortly to provide an update and work towards addressing your concerns.
Thank you again for your patience and for allowing us the opportunity to resolve this matter.
Kind regards
Marlize
Debt Rescue
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and distress you've experienced, as described in your message. We completely understand how important this matter is to you, and we assure you that we are taking your complaint very seriously.
At Debt Rescue, customer service is a top priority, and we are committed to resolving any issues that may arise. We deeply regret that you feel let down by our service and the communication challenges you have faced. Please know that we are looking into this as a matter of urgency to rectify the issues you are experiencing.
We understand the gravity of the situation and will be dedicating our full attention to finding a resolution. One of our team members will be in touch with you shortly to provide an update and work towards addressing your concerns.
Thank you again for your patience and for allowing us the opportunity to resolve this matter.
Kind regards
Marlize
Debt Rescue