CV
Cobus V

1 reviews | Active since Mar 2010

09 Apr 2018, 20:55

NO FEEDBACK ON NUMEROUS REQUESTS FOR INFORMATION

Hi,

I have been emailing every day for 2 weeks now trying to get information out from you guys, why are you not responding to my emails and or at least acknowledging it?

But yet every month I’m expected to pay ‘after care’ fees when in reality I’m GETTING ZERO to NO Assistance from your team!

Quick to take my money and get me listed but when I want out you drag your feet !

If I don’t get the information I require and have been asking for I WILL BE GOING TO THE NCR AND LODGING A COMPLAINT!!!!!!!!!!!!!!!

0
Replies (2)
Debt Rescue
Debt Rescue's reply10 Apr 2018, 08:24
Official

Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team

CV
Cobus V's update12 Apr 2018, 10:47
Reviewer Update
Yeah well guess what my queries still have not been resolved even tho i'm copying in complaints@debtrescue into the mails. i dont understand why this has to be such a painful process