My customer consumer rights have been violated!

I am with Debt Rescue since 2016. Paying via auto debit order every month always funds available. In national lock down 2020 Debt Rescue stop escalating funds to my one creditor. iPDA send me statements of paid creditors but my Loan and RC does not. I have send emails to Debt Rescue's Complaints, Enquirers, payment and Credit Department almost every week since last year 2020 asking what is going on and to solve the issue. I have send them proof of funds as well.

Debt Rescue is saying "only having estimated balances, the account balance reached a zero balance" ? I't a joke!! My creditor handed me over to MacRoberts Attorney's and they want answers from me. I am furious!! I am paying Debt Rescue the full agreed amount every month. But now how do I solve this BIG problem going on for months now, as interest is also been app**** to my creditor Standard Bank. Who is going to pay the interest? Not me!! AND I am now listed on the NCR as handed over. Where is the money????? Today 05.05.2021 MacRoberts called me again, and Debt Rescue ignore my emails just to say they have send it off to a department by them to assist. They are not helpful at all. My consumer rights have been violated and they have actually broke the agreed.