MOST PATHETIC SERVICE AND WORST EXPERIENCE EVER.

MOST PATHETIC SERVICE AND WORST EXPERIENCE EVER.

This company actually puts you into more debt.

The call centre agents have no idea about what they are doing neither does their team leader "apparently" he is unaware of my problem but I've spoken to him and been told by the call centre agent that its been escalated to him and he's been cc'd in emails.

Apparently accounts "supposedly" get reviewed once a year according to the team leader only to find when you literally on verge of being paid up you owe the creditor more that what you took. Then you get told every excuse under the sun, but this was never communicated to you. Not forgetting they representing you, but its your job to contact your creditors.

Never respond or get back to you apparently the Department lead will call I'm still waiting. Don't worry sir we will escalate the problem, they actually mean the amount owning will be escalated. When you receive your Hyphen statement balance on statement for the last 2 months are the same "sir that is not accurate ( this I understand) but the call centre agent tells you an amount less that what the statement says" Question? What systems are in place to monitor CLIENTS accounts etc GUESS ??? 0, nothing. Yes just pay forever. But get told when you call in I see you almost done sir.

" We are still investigating sir, but this month's statement literally shows 20 times more that what was said to me by the call centre last month.

How hard is it to handle 2 creditors on behalf of a client.

Pathetic I tell you.