Mismanagement of funds

In September 2023 I notified Debt Rescue of a paid up account and specifically requested that they note that it was close to the payment date and that it was a matter of urgency that they communicate with their payment team to not process the usual payment since the account would be closed.

The payment was processed anyway and over the following MONTHS I followed up via email and phone call with Debt Rescue (and FNB) to try to figure out how to have the money returned to me - that Debt Rescue paid incorrectly.

Eventually in December, I received a statement from Debt Rescue's admin platform noting a refund of money to me from FNB, but I have yet to actually receive this money in my account and the credit amount has not been used towards my other creditor. So where is my money then?

It has been 6 days since my last request for information from DR.

It is now 14 days since DR mailed to say that they had sent and "urgent follow up" to FNB regarding the refunding of the money they incorrectly paid them.

It has been 8 weeks since a refund was noted on my iPDA statement yet I have not received this refund.

It has been 4 months since I first brought this error of payment to the attention of Debt Rescue for resolution.