Misconduct and dishonesty

I have been having a really difficult time with debt rescue. Out of 5 creditors one reduced the intrest to zero. Rest the same. On some i am paying less than the intrest, the amount owned is becoming more. I was told by debt rescue that the reason is i never provided my proof of rental so this amount was not taking into account when negotiations with the creditors on interest rates. I checked and i have the email where i did send it to them. I have been paying for two years almost R10k per month with no progress on my debt.

They agreed to renegotiate but i am being ignored and no feedback given. They are still taking R500 per month from their fees but did not do their job. Nevermind the massive amount of intrest paid, all die to them not doing what i am paying them to do. I do not reccoment them. They gave me a term of paying off the debt but this is not correct. It wont be paid off over 20 years plus. Probably 30 years. Completely being dishonest and decided to ignore me.

You will probably reply with lies but this is what happened to me.