Lies / No feedback / System errors / Increasing arrear acounts.

Below is a clear indication of how Debt rescue performs business.

17 months later and no clear feedback on a way forward

Mail received from DR 5-12-2019 regarding complaints from "Qc department below". in Brackets complaint lodge previously on Hello peter

Mail rep**** by me 5-12-2019 no feedback since.

"You have been making partial payments on your monthly debt review premium during the year 2018".

– Firstly, I made my calculations and spreadsheet now, May/Jun 2018 I note that the debit order was set by DR for R18928.88, which is R1327.86 less than usual and in August/Sep R18928.88 again R1327.86 less, but both months small discrepancies and or different amounts for all creditors, why is this? Why are amounts for all creditors different than before? VW in total paid R840.70 less in the 2 months and Standard bank R1028.43. This is the only 2 month’s that Debt Rescue changed the Debit orders, why was the amounts changed?. And 17 months later I have accumulative R46000 in arrear penalties??? Because of R1869.13 between the 2 accounts, which I was never informed about. From inception everything was paid via DEBIT ORDER, this debit order was set up by Debt Rescue from the start, I did not change or alter any amounts so please do explain how I can be making partial payments, as HYPHEN is paid via Debit order each month, my understanding is that this is why I am paying Debt Rescue R460 a month to maintain my profile and assist me. So why were these 2 months paid less? I am sure if I was notified I could have paid the R1869.13 as per my calculations, but once again, a Debit order was set up by Debt rescue, not me. If the HYPHEN statement indicates the expected amount and the actual amount to be the same how should I know there is a problem as DR maintains my profile or at least should maintain it. When I was told by the Debt rescue operator / Supervisor that the system had an issue with Dec / Jan payments CONFIRMED by DR I wasn’t even informed about any short payments on my end, why is this mentioned now 17 Months later?

"On the December 2018 and January 2019 Standard bank received a monthly distribution of an amount of R12542.44 and the Wesbank account..0687 received no payments due to system error for a duration of 2 months. However For the month of March and April 2019 Standard bank account received an distribution of R3456.44 for each month. Wesbank account..0687 received an amount of R11128.25 for two months to catch up the missed payments caused by system error. Provisions were made and the error was succesfully rectified."

– Why was this error made anyway? Then I want to ask if this could have been the same error that caused the debit order to be set up incorrectly in May and August 2018, or as per your system June and September?

"Upon rectifying the above we engaged with both involved parties to reinstate the accounts, the creditors confirmed and acknowledged that the payments were allocated accordingly, however, the accounts are still in arrears caused by partial payments that were made in June, September 2018. We have further noted that you have requested that reduction of premium during the period you made partial payment and you were advised of the risks of defaulting court order arrangements. "

– please, can I see proof of this and when this was approved by both Standard bank and VW because I was told before everything was resolved and it was not? Also, nothing came of the reduction request as I did not have funds for attorneys etc. please check your system and you will see that I have not sent any documents back to DR. Please don’t imply that because I asked if the process was possible to reduce payments, because of this request I made short payments. Again DR handled AND SETUP the DEBIT ORDER, as per statement above regarding the HYPHEN consumer statement.

"We kindly request that you contact the creditor directly to make payment arrangements to settle the arrears in order to avoid further legal action."

– You request me? I repeat myself, why am I paying debt rescue R460 a month? So I pay you for me to resolve issues with my creditors, issues that only Debt rescue created.

I was **** to from the beginning, "Sir you don’t talk to any creditors we resolve the problems"…lies. I am disgusted, to say the least, I am physically so tired and stressed because of this I am not getting assistance from a company who will not admit that this issue was created by their system, both, short payments because of debit order not loaded correctly and inconsistent payments. I have no words. These arrears amounts are ever-increasing with penalties/interest, the longer DR takes the more this becomes, and I will not take responsibility for this.

And the final nail to indicate your system messed up my profile, as per letter send to DR on 7-12-2019 taking into consideration the situation currently, I had to point out to DR again that my home loan with Standard bank was loaded for distribution incorrectly for December 2019... Less by -R3.29... Now I have to ask, will DR in a year from now accuse me again of short payments?? Again not my fault. Why do I have to constantly review if everything is in order, why all these system errors? and once again why am I paying R460 a month?

I Followed up on the mail 16-12-2019 with no feedback since from DR.

Called DR 8-1-2020 spoke to debits who could not assist, transferred to inquiries who answered 12 minutes later, spoke to Refilwe 8-1-2020, promised I will be called back within 48 hours.

10-1-2020 14:15 no one has called.

13-1-2020 14:27 – no one has called.