SP
Snenhlanhla P
1 reviews | Active since Dec 2024
07 Jan 2025, 20:27
I want my refund and remove all paid up accounts
Nonsensical service You call and email them almost every day with no positive feedback They quick to debit but don’t distribute the money to the consumers I want the refund of the accounts that have not been paid for for the past 3 months but I’m being sent from pillar to post.. Paid 3 of my accounts in full and sent them paid up letters but No accounts a still open as if they are not paid for.. They all have zero effort to try and assist I regret joining this unorganised and pathetic company But I would love to thank Dimpo who actually tried to do something positive but ended up not getting back to me either with capitec response
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Debt Rescue's replyOfficial
07 Jan 2025, 20:33Good day Snenhlanhla,
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and distress you've experienced, as described in your message. We completely understand how important this matter is to you, and we assure you that we are taking your complaint very seriously.
We understand the gravity of the situation and will be dedicating our full attention to finding a resolution. One of our team members will be in touch with you shortly to provide an update and work towards addressing your concerns.
Thank you again for your patience and for allowing us the opportunity to resolve this matter.
Regards
Marlize
Debt Rescue
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and distress you've experienced, as described in your message. We completely understand how important this matter is to you, and we assure you that we are taking your complaint very seriously.
We understand the gravity of the situation and will be dedicating our full attention to finding a resolution. One of our team members will be in touch with you shortly to provide an update and work towards addressing your concerns.
Thank you again for your patience and for allowing us the opportunity to resolve this matter.
Regards
Marlize
Debt Rescue
Debt Rescue's reply07 Jan 2025, 20:33
Official
Good day Snenhlanhla,
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and distress you've experienced, as described in your message. We completely understand how important this matter is to you, and we assure you that we are taking your complaint very seriously.
We understand the gravity of the situation and will be dedicating our full attention to finding a resolution. One of our team members will be in touch with you shortly to provide an update and work towards addressing your concerns.
Thank you again for your patience and for allowing us the opportunity to resolve this matter.
Regards
Marlize
Debt Rescue
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and distress you've experienced, as described in your message. We completely understand how important this matter is to you, and we assure you that we are taking your complaint very seriously.
We understand the gravity of the situation and will be dedicating our full attention to finding a resolution. One of our team members will be in touch with you shortly to provide an update and work towards addressing your concerns.
Thank you again for your patience and for allowing us the opportunity to resolve this matter.
Regards
Marlize
Debt Rescue