Hypocritical

As a self-employed business owner I incurred heavy personal debt keeping my business afloat over a couple of lean years. After a point I had ceased to draw a salary and the bank began aggressively pursuing their money. The business recovered somewhat and I engaged Debt Rescue services in order to gain relief from the banks relentless phone calls and third party debt collectors. I was an easy sign-up process and in most ways an excellent start. The company sells itself to the client as a caring, family-like organisation that cares for your welfare and understands the anxieties and pressures of living with debt. At any rate, I had instructed a debit order to be effected. I was told that despite it being a business account all would be well. The payment didnt come off, I was told I had denied a debi-check mandate which is untrue. I received a notification SMS and paid manually immediately as well as sending POP as instructed. A few days later I received an extremely aggressive communication including CAPS to the effect that I could expect communication from their legal arm Krause etc. I communicated my surprise and unhappiness at being treated like this. This might seem trivial but I sought out this companies services in an attempt to gain shelter from the storm whilst repairing my financial situation. Their hypocritical approach is to sell you the product, promising you understanding and concern whilst waiting with knives drawn to pounce if you fail to make good. Which I hadn't, the fault was theirs. I wrote two emails communicating my feelings on this and they were ignored. Its not the way to make a client feel anything more than a cipher in an uncaring and automated process.