HORRIBLE SERVICE FROM KEMPTONPARK BRANCH

After advising them that my Absa account has been paid up and that I must be excluded from the debt review process. Also that the money which was being paid to Absa must be directed to African bank. It took weeks for that to be done and I then recieved an email from Marlize who told me that my request has been implemented.

To my suprise when I received a statement from IPDA I realized that Marlize misled me when she said the account has been excluded from the process. The account has not been excluded and worst part is that all my creditors have not been paid. However, fees for Debt rescue and IPDA have been paid. To this date I ask myself what have I done to Debt rescue to deserve such a horrible service. Debt rescue used to attend to matters urgently. But since late last year , for a request to be implemented on has to resort to Hello peter for complaints. Then when you will be taken seriously.

I request that you exclude the account as I have requested, pay my accounts in time as I pay you in time and direct the funds as i requested.

Hyphen PDA used to pay all accounts in time, but with IDPA accounts are let to run into arrears.