1 reviews | Active since Aug 2020
Horrible Service
Hi it is with disappointment and frustration, that one has to go through this. I join debt rescue so that i can regain my financial freedom and have peace of mind and get them to assist me with paying off my debt but it has been hell. The company pitched to so then i did my research and opted to join them however i constantly have to make communicate with regarding the inconsistency in them collecting their debit order. In December 2024, they sent me an SMS to choose a date for debiting which i did however they decided to do otherwise and escalate the matter to their collections department, they managed to debit me on the day i did not agree with and i was so inconvenienced considering the fact that i had selected a date and they acted as if i did not want to pay them. In January 2025, they did not take their money on time as i have agreed on the contractual date , my policies took the funds , i then sent an email to a lady who i think is the only competent one by the name of Nozipho she then put me through to their accounts department , i then spoke to the lady explaining that i am inconvenienced with them not taking their money on time and that the debit order will be less for this month , she then said that she will call me back and has not called or sent an email , i need them to call me today so that we can arrange for the debit order to go off
DEBT RESCUE is STRESS more than RESCUE
They never call you as a client to check and find out how are you since you are with them...
i cant wait to finish with them and part ways
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced. Please rest assured that we take your concerns very seriously, and customer service is a top priority for us.We acknowledge the issues you’ve raised regarding debit order inconsistencies and communication, and we understand how important it is to have a seamless and stress-free process. Your feedback has been escalated to the relevant departments for immediate attention.A member of our team will contact you today to address your concerns, resolve the debit order issue, and ensure clear communication moving forward. We are committed to making things right and supporting you throughout your journey with us.Thank you for your patience and for giving us the opportunity to improve. If there’s anything else you’d like to add, please don’t hesitate to let us know.
Kind Regards
Marlize
Debt Rescue
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced. Please rest assured that we take your concerns very seriously, and customer service is a top priority for us.We acknowledge the issues you’ve raised regarding debit order inconsistencies and communication, and we understand how important it is to have a seamless and stress-free process. Your feedback has been escalated to the relevant departments for immediate attention.A member of our team will contact you today to address your concerns, resolve the debit order issue, and ensure clear communication moving forward. We are committed to making things right and supporting you throughout your journey with us.Thank you for your patience and for giving us the opportunity to improve. If there’s anything else you’d like to add, please don’t hesitate to let us know.
Kind Regards
Marlize
Debt Rescue