General customer service received

While the initial application process and required result is excellent, the follow up after that has much to be desired. Initial contact mentioned to me that a little documentation is needed for the application. The truth is, their current system requires you to send the same documents over and over. Even after requesting that they confirm receipt of the documents, they still request them again. Speed of follow up is slow but they will pester you for the documentation, even after you have sent it to them. They could rather spend the money and energy on improving their internal workings rather than pressuring for ratings on HelloPeter.