Exceptional service and support from Memory

I have been under debt review for a number of years. I used Debt Rescue to help me through this difficult time.

A few months ago YSE attorneys phoned me and threatened me with legal action if I didn't settle and ABSA account immediately even though I never missed any of my debt review debit orders. According to them Absa didn't receive any payments from DebtRescue for 8 months. I paid the amount to Absa after trying to reach out to Client Support at DebtRescue. I had no feedback despite my mails and calls.

Last week again I got a registered mail from an attorney company Brooks & Luyt using Absa letterhead informing me that Absa has terminated my debt review agreement and that action will be taken to collect outstanding funds in full. This again with me not missing a single debit order for my Absa credit card repayments.

I mailed DebtRescue and called the client services for answers and assistance.

Was I totally surprised with the service and empathy I received. A guy called Memory calmed me down and took control of the situation running between the Legal and Creditors department pulling my statements and balances. He checked my accounts and also requested for final settlement letters for all of my accounts I have cleared.

His service was above and beyond what I expected as even now some of the staff rep**** to my query stating that they would resume payments of debt that has already been cleared. Memory is a true and valuable asset for DebtRescue as he understood my frustration and went out of his way to assist and keep me up to date with all of the actions he has undertaken to help me.

Memory keep up the good work as I almost lost self control. You truly understand the concept of Customer Care and Support.