BL
Belinda L
1 reviews | Active since Oct 2014
06 Jun 2025, 08:06
Double insurance money Debt Rescue
Im on debt review for almost 3 years. My payment is not decreasing and after numerous inquiries they told me that I'm paying for insurance at African Bank and also at Debt Rescue. Neither African Banki or Debt Rescue want to stop their insurance they are charging me. They failed to come with a solution after I asking them. I think it is just fair that they take all that extra money I paying on insurance and take it of from the balance of my Debt Rescue account.
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Replies (2)
Debt Rescue's replyOfficial
06 Jun 2025, 08:15Good day Belinda,
Thank you for bringing this to our attention. We’re sorry to hear about your frustration and understand how concerning it must be to feel like your balance isn’t decreasing after being under debt review for nearly three years. We take your complaint seriously and have escalated the matter for urgent investigation. The concerns you’ve raised about being charged for insurance by both African Bank and through Debt Rescue are important, and we are committed to working through the details to find a fair and transparent resolution. Client service is a top priority for us, and we want to reassure you that this will receive our full attention. A team member will be in touch with you shortly to review the specifics of your account and provide clarity on the charges and next steps. Thank you for your patience and for giving us the opportunity to resolve this.
Kind Regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We’re sorry to hear about your frustration and understand how concerning it must be to feel like your balance isn’t decreasing after being under debt review for nearly three years. We take your complaint seriously and have escalated the matter for urgent investigation. The concerns you’ve raised about being charged for insurance by both African Bank and through Debt Rescue are important, and we are committed to working through the details to find a fair and transparent resolution. Client service is a top priority for us, and we want to reassure you that this will receive our full attention. A team member will be in touch with you shortly to review the specifics of your account and provide clarity on the charges and next steps. Thank you for your patience and for giving us the opportunity to resolve this.
Kind Regards
Marlize
Debt Rescue
Debt Rescue's reply06 Jun 2025, 08:15
Official
Good day Belinda,
Thank you for bringing this to our attention. We’re sorry to hear about your frustration and understand how concerning it must be to feel like your balance isn’t decreasing after being under debt review for nearly three years. We take your complaint seriously and have escalated the matter for urgent investigation. The concerns you’ve raised about being charged for insurance by both African Bank and through Debt Rescue are important, and we are committed to working through the details to find a fair and transparent resolution. Client service is a top priority for us, and we want to reassure you that this will receive our full attention. A team member will be in touch with you shortly to review the specifics of your account and provide clarity on the charges and next steps. Thank you for your patience and for giving us the opportunity to resolve this.
Kind Regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We’re sorry to hear about your frustration and understand how concerning it must be to feel like your balance isn’t decreasing after being under debt review for nearly three years. We take your complaint seriously and have escalated the matter for urgent investigation. The concerns you’ve raised about being charged for insurance by both African Bank and through Debt Rescue are important, and we are committed to working through the details to find a fair and transparent resolution. Client service is a top priority for us, and we want to reassure you that this will receive our full attention. A team member will be in touch with you shortly to review the specifics of your account and provide clarity on the charges and next steps. Thank you for your patience and for giving us the opportunity to resolve this.
Kind Regards
Marlize
Debt Rescue
Debt Rescue's replyOfficial
06 Jun 2025, 13:10Good day Belinda,
We’ve addressed your concern and emailed you the details. Please take a look and feel free to reply on the email, if you have any further questions
Kind regards
Marlize
Debt Rescue
We’ve addressed your concern and emailed you the details. Please take a look and feel free to reply on the email, if you have any further questions
Kind regards
Marlize
Debt Rescue
Debt Rescue's reply06 Jun 2025, 13:10
Official
Good day Belinda,
We’ve addressed your concern and emailed you the details. Please take a look and feel free to reply on the email, if you have any further questions
Kind regards
Marlize
Debt Rescue
We’ve addressed your concern and emailed you the details. Please take a look and feel free to reply on the email, if you have any further questions
Kind regards
Marlize
Debt Rescue