JN
Jan N

1 reviews | Active since Sept 2022

12 Jul 2023, 09:28

Don't use Debt Rescue

We went on to debt rescue in 2005 At that stage we were told it’s a 5 year plan except for the house bond. We excepted and all went well for a long while. After 5 years I asked when will we be done and I was told they don’t know looks like only in 2028.This was a huge shock but we carried on. On the 22nd of July 2022 without any communication from Standard bank/or Debt rescue I was summonsed for arear amounts that was short paid by Debt rescue. On enquiring what to do this was already by MBD attorneys and I had to pay the arears to prevent further action, at the end of the day Debt rescue made an arrangement with MBD and my Instalment went up. Then a month or two later I had another summons delivered this time it was for the overdraft account and same process happened again- (Shackleton Attorneys)

On the 14th of June 2023 I received an e-mail from Lufuno Ne****swarane (Velile Tinto attorneys) stating that my home loan was handed over due to arear amounts, once again i was never contacted by STD bank to inform me of the issue that was evolving, I only received mails from Velile Tinto threatening me with the outstanding amount of R25 000 and that I need to pay ASAP,this amount now suddenly went up to R35 000.They still harass me with sms and mails. I am not a lawyer and do not understand all the regulations etc,hence why I am seeking professional help. I went to STD bank to see what arrangements can be made but with no luck at all. I have send mails to Debt rescue and phoning them on a daily basis also without any luck I don’t have money to pay the attorneys. All I see is the statements of payments that was done but I do not know what the arrangement between debt rescue and Standard bank is. again I am battling for Debt rescue to take ownership and sort it out without any luck.Up until today they just ignore me please help How can I get off debt rescue and how to make with the outstanding short paid amounts?

Standard bank has now notified me that they are withdrawing from the debt rescue programme, Are Debt Rescue not in breach of contract? Can they sue me if I stop paying and pay Standard bank directly as I don’t want to lose my house? How do I get out of this situation(Debt Rescue)

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Replies (3)
Debt Rescue
Debt Rescue's reply12 Jul 2023, 13:26
Official
 
Good day, 
 
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
     
It is never our intention to cause you any frustration.
     
We confirm that one of our Complaints Resolution Consultants will attend to your complaint and provide you with feedback.
   
Kind regards,
  
Debt Rescue Team 

 
JN
Jan N's update17 Jul 2023, 08:31
Reviewer Update
Please note that i still have NO feedback from Debt rescue once again i phoned this morning and was told that there is no info yet. The lawyers is phoning me constantly demanding the outstanding money that debt recue short paid...can some one sort this out note if i have to pay STD bank i wound pay you then and this is all Debt Rescue's Fauld
Debt Rescue
Debt Rescue's reply17 Jul 2023, 16:02
Official
Good day, 
 
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
     
We have followed up with the complaints consultant to urgently assist with the matter.
   
Kind regards,
  
Debt Rescue Team