DONT HOLD YOUR BREATH WAITING FOR CLEARANCE CERTIFICATE

I have been with Debt Rescue since 2015 and was so excited to finally be paying off my last creditor in December 2021. My joy has been sapped as 3 months later I have STILL not received my clearance certificate. I follow up every month 2ce a month and either get told they haven't received all my paid up letters from creditors, most (if not all) of which I requested myself directly from creditors and emailed directly to Debt Rescue.

I called in again on Thursday / Friday and was told that my profile is on the old system and that she could not get or see the comments and that I must call back again on Tuesday.

When you start out with Debt Rescue they are brilliant with feedback and they email and call you back frequently. Now that I'm done nobody ever comes back to me, one time I called and the lady I spoke with told me her computer just froze and she would call me right back once it is up and running again. DID NOT HAPPEN.

This is painful because I would like to move on with my life and start a new chapter already. Why the hold up?!