1 reviews | Active since Aug 2012
Dissatisfied Customer.
Hi,
I’m formally expressing my deep dissatisfaction with the service I’ve received thus far. Since March, I have made numerous attempts to get feedback regarding my dispute with the interest rate agreed upon with one of my creditors. Despite these efforts, I have yet to receive any meaningful response or resolution from your side.
The interest rate in question appears to be in direct violation of the NCR’s "in duplum" rule, and this has serious implications for my debt restructuring process. I expected your team, as professionals in this space, to be fully aligned with regulatory guidelines and to act in my best interest, which, to date, has not been the case.
If this matter cannot be rectified urgently, I request that you inform me immediately so I can explore the option of transferring to another debt review company that is better equipped to manage my affairs in accordance with the law.
Thank you for bringing this to our attention. We sincerely regret the frustration and lack of resolution you’ve experienced—especially given the seriousness of the dispute regarding the interest rate and its potential implications under the NCR’s "in duplum" rule. Please be assured that your complaint is being treated with urgency. We understand how critical it is for interest rates and creditor conduct to align with the law, and we are escalating this matter for immediate review by our legal and compliance teams. Client service and regulatory compliance are top priorities for us, and we are committed to giving this matter our full attention. A senior team member will be in touch with you shortly to provide clarity and next steps. Thank you for your patience while we work to resolve this.
Kind Regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We sincerely regret the frustration and lack of resolution you’ve experienced—especially given the seriousness of the dispute regarding the interest rate and its potential implications under the NCR’s "in duplum" rule. Please be assured that your complaint is being treated with urgency. We understand how critical it is for interest rates and creditor conduct to align with the law, and we are escalating this matter for immediate review by our legal and compliance teams. Client service and regulatory compliance are top priorities for us, and we are committed to giving this matter our full attention. A senior team member will be in touch with you shortly to provide clarity and next steps. Thank you for your patience while we work to resolve this.
Kind Regards
Marlize
Debt Rescue