ML
Marcel L

1 reviews | Active since Nov 2015

23 Jun 2023, 04:02

Dissapointing lack of feedback and poor customer service.

After paying all my accounts with debtrescue and requesting debtrescue to stop the debit order and they confirming the debit order has been stopped, the debot order still went off. Luckily no funds, bit bank charges. And then debtrescue immidiaty put their lawyers onto me. After sending all the proof of payments debt rescue still constructed a new payment agreement. Debt rescue is not andwering any of my complaints and are totally quiet. I have instructed debtrescue nu.erous times to remove me from debt councelling and to give me feedback on the process, but no reply or feedback given. Due to this total lack of service and the nevermindedness that this company illustrates, I would strongly discourage anybody from using this company. You spend many years paying off debts and then when it comes to closing it off, debt rescue is not interested in closing the account.

0
Replies (3)
Debt Rescue
Debt Rescue's reply30 Jun 2023, 12:18
Official
Good day, 
 
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
     
    It is never our intention to cause you any frustration.
     
   We confirm that one of our Complaints Resolution Consultants will attend to your complaint and provide you with feedback.
   
   Kind regards,
  
   Debt Rescue Team 
ML
Marcel L's update13 Aug 2023, 00:42
Reviewer Update
Way more than 24 - 48 hours has passed. I ended up getting the paid-up letters from FNB and I submitted these to debt rescue more than 2 weeks ago. After numerous emails requesting feedback I did not even get an acknowledgment that the documents were recieved and that debt rescue is working on finalising. Absolutely shocking. After promising you are attending to my complaints, it has even gotten worse now. I don't even get a ticket number for submitting a querry. .

Debt Rescue
Debt Rescue's reply18 Aug 2023, 16:01
Official
Good day.

please note that we are busy finalizing your clearance. We will keep you updated on the progress.

Regards

Debt Rescue.