1 reviews | Active since Jun 2016
Disgusting service
<p>Hi Greg,</p> <p>I have spoken to Bernice today to try sort out my clearance cirtificate. There are a few things which have come to my attention which are really fuatrating me as i am trying to clear my name and move on with my life. <br />When I signed up with debt rescue there were 5 accounts that I needed assistance with. Now it has come to my attention that there is a standard bank account which you have added into the system which I have no acknowledgment about. The only 2 accounts which were standard bank were the actual standard bank credit card and a virgin active account which the money needed to go into a standard bank account. Both these accounts have been paid and settled and I have letters to prove that. <br />I am very upset because I need to move on with my life but you people are not assistanting in any way. <br />I have met my end of the bargain to pay up all my accounts now you are still not wanting to assist. <br />Another thing that has come to my attention Is that there is a people's finance that you added ontothe system. The only thing at people's finance that is under my way is a funeral cover. How can you add a funeral cover to debt review. And to which I did not agree upon. This is very upsetting because it's clear you enjoy seeing people being under your company benefiting off their misery.</p> <p> </p>
Good day,
Thank you for your enquiry and affording us an opportunity to address the matter at hand. It is never our intention to be the cause of frustration to our valued clients, especially when you have reached this commendable stage of settling all your credit obligations.
We would like to assist with expediting your request for a clearance certificate; however, there is an oustanding balance on a Standard Bank account which is in your name as per documentation provided by the creditor. We have included this account in correspondence addressed to you previously while we were negotiating with the creditors.
We also acknowledge that funeral policies cannot be included under debt review as they are not credit obligations. The People's Finance account mentioned was listed in your original application form as a Warm Up Investments account and we have fulfilled our mandate in making payments towards this account.
We will forward proof of all documentantion stated above shortly to provide you with clarity on the status of your accounts.
Regards,
Debt Rescue Team
Good day,
Thank you for your enquiry and affording us an opportunity to address the matter at hand. It is never our intention to be the cause of frustration to our valued clients, especially when you have reached this commendable stage of settling all your credit obligations.
We would like to assist with expediting your request for a clearance certificate; however, there is an oustanding balance on a Standard Bank account which is in your name as per documentation provided by the creditor. We have included this account in correspondence addressed to you previously while we were negotiating with the creditors.
We also acknowledge that funeral policies cannot be included under debt review as they are not credit obligations. The People's Finance account mentioned was listed in your original application form as a Warm Up Investments account and we have fulfilled our mandate in making payments towards this account.
We will forward proof of all documentantion stated above shortly to provide you with clarity on the status of your accounts.
Regards,
Debt Rescue Team
Good day,
We hereby confirm that your matter has been resolved.
Please feel free to contact us should you need further assistance.
Regards,
Debt Rescue Team
Good day,
We hereby confirm that your matter has been resolved.
Please feel free to contact us should you need further assistance.
Regards,
Debt Rescue Team