Disappointing Experience with Debt Rescue and FNB during not correcting years of erroneous account postings.

I completed an 8-year debt review process with Debt Rescue. Despite taking all necessary precautions and obtaining all settlement letters, I am now facing a massive arrears value on my FNB home loan and am unable to exit debt counselling due to an error between Debt Rescue and FNB.

FNB did not stick to the agreed repayment contract and reverted to normal collection processes after 6 months, deviating from the agreed repayment plan and interest rates. Despite providing proof of erroneous account postings and mismanagement, the issue remains unresolved 3 months later.

Debt Rescue, while quick to assist with onboarding and taking their monthly fee, has been slow to assist with fixing their mistakes and helping clients exit the process after completion. I am extremely disappointed with the service provided by both Debt Rescue and FNB.