AH
Attie H

1 reviews | Active since Jul 2015

13 Mar 2017, 14:55

Despondent to requests

<p>I’ve asked several times for an updated summary of my debt, without any response what so ever. I was also informed that I can pay off the amount quicker. I’ve cleared my absa credit card and due to the constraints in place cannot close the account. You also ask me for proof that I’ve paid off the account. ABSA apparently cannot provide that until the account is closed. With such ridiculous rules in place how do you expect me to close the account? ABSA points the finger to debtrescue, debtrescue points the finger at ABSA.</p> <p>Rectify the problem before I do, AND I WANT AN UPDATED SUMMARY OF MY DEBT</p>

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Replies (1)
Debt Rescue
Debt Rescue's reply13 Mar 2017, 21:32
Official

Good day,

Thank you for affording us an opportunity to assist.

It is necessary to close your credit card account before a paid up letter is issued by ABSA. We will liaise with the creditor on your behalf and avail you with a summary of your debt as requested.

A Manager has been assigned to assist you further with your enquiry.

Regards,

Debt Rescue Team