AB
Amanda B

1 reviews | Active since Feb 2022

11 Jul 2023, 09:56

DEPT RESCUE AND IDPA TOOK MONEY THAT DID NOT BELONG TO THEM AND NOW I HAVE TO WAIT 7 WORKING DAYS TO FEED MY FAMILY!!!!!

I would love to give Dept rescue a 0 score but that is impossible!!! My account was debited twice with a huge amount, and I cannot get any answers out of anybody at Dept rescue!!! All they keep on telling me is that I need to be patient and wait. I wonder if they understand that I have a family to feed and other dept to pay and they just don't care!!! After calling them since Friday the 7th I don't know what to do anymore!!! This is my money, and it was taken legally from my account!! NOW I HAVE TO WAIT FOR MONEY THAT WAS NOT THERES TO TAKE IN THE FIRST PLACE!!!! Dept Rescue is blaming IDPA for this mistake, and I am not allowed to contact IDPA regarding my refund, so how do you get answers????? I am frustrated and in tears most of the time because I trusted them to make life easier for me, but this is not the case at all.

0
Replies (1)
Debt Rescue
Debt Rescue's reply11 Jul 2023, 12:37
Official
 
Good day, 
 
Thank you for bringing this matter to our attention and affording us the opportunity to assist.
     
It is never our intention to cause you any frustration.
     
We confirm that one of our Complaints Resolution Consultants will attend to your complaint and provide you with feedback.
   
Kind regards,
  
Debt Rescue Team