IB
Imile B
1 reviews | Active since Sept 2021
21 Nov 2024, 15:30
Deceiving Service
Seems like moment I completed the documentation and submitted, they got their first payment and now getting hold of anyone is impossible. Prior to commiting, getting hold of DebtRescue was a breeze, timeous responses, the works. I see theres a notice saying that this will not be made public, but I will make sure it gets out if this does not get resolved ASAP.
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Debt Rescue's replyOfficial
21 Nov 2024, 15:39Good day Imile
Thank you for reaching out and bringing this to our attention. We deeply regret the frustration you've experienced and want to assure you that we take your concerns very seriously.We understand how important consistent communication is, especially when dealing with such critical matters. Your experience is not the standard we aim to deliver, and we will escalate this matter urgently to ensure it receives the attention it deserves.Customer service is at the heart of what we do, and we’re committed to resolving your concerns as swiftly as possible. Someone from our team will be in touch with you soon to address your queries and provide the assistance you need.Thank you for your patience and for giving us the opportunity to make this right.
Kind Regards
Marlize
Debt Rescue
Thank you for reaching out and bringing this to our attention. We deeply regret the frustration you've experienced and want to assure you that we take your concerns very seriously.We understand how important consistent communication is, especially when dealing with such critical matters. Your experience is not the standard we aim to deliver, and we will escalate this matter urgently to ensure it receives the attention it deserves.Customer service is at the heart of what we do, and we’re committed to resolving your concerns as swiftly as possible. Someone from our team will be in touch with you soon to address your queries and provide the assistance you need.Thank you for your patience and for giving us the opportunity to make this right.
Kind Regards
Marlize
Debt Rescue
Debt Rescue's reply21 Nov 2024, 15:39
Official
Good day Imile
Thank you for reaching out and bringing this to our attention. We deeply regret the frustration you've experienced and want to assure you that we take your concerns very seriously.We understand how important consistent communication is, especially when dealing with such critical matters. Your experience is not the standard we aim to deliver, and we will escalate this matter urgently to ensure it receives the attention it deserves.Customer service is at the heart of what we do, and we’re committed to resolving your concerns as swiftly as possible. Someone from our team will be in touch with you soon to address your queries and provide the assistance you need.Thank you for your patience and for giving us the opportunity to make this right.
Kind Regards
Marlize
Debt Rescue
Thank you for reaching out and bringing this to our attention. We deeply regret the frustration you've experienced and want to assure you that we take your concerns very seriously.We understand how important consistent communication is, especially when dealing with such critical matters. Your experience is not the standard we aim to deliver, and we will escalate this matter urgently to ensure it receives the attention it deserves.Customer service is at the heart of what we do, and we’re committed to resolving your concerns as swiftly as possible. Someone from our team will be in touch with you soon to address your queries and provide the assistance you need.Thank you for your patience and for giving us the opportunity to make this right.
Kind Regards
Marlize
Debt Rescue