LK
Lushel K

1 reviews | Active since Jul 2021

21 Nov 2024, 15:55

DECEIVING COMPANY

I have just read the review Deceving Service,the writer is correct ,I am in the same situation with is this company and it's not right. They trap you as you are vulnerable.We were left hanging as long as they were debting my account. They told me the first 3 months was for their cost and on the 4 month the money will go our creditors.i did not realize they were still charging us their fees every month and they failed to tell us this and i question this with their legal department who could not give me an answer. Cellia and her section head Leonie does not return calls or emails. I managed to pay most of my creditors last month and up to date no word about the credit, they still waiting. I have only 3 accounts which come to R5300 but now they asking for R6800.I asked their legal where they come up with this he says he will have find out??Please don't get trapped by this company, you will be worked off

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Replies (1)
Debt Rescue
Debt Rescue's reply21 Nov 2024, 16:01
Official
Good day Lushel,

 
Thank you for bringing your concerns to our attention. We truly appreciate your feedback and are deeply sorry to hear about your frustrations. At Debt Rescue, we take all complaints seriously, and providing transparent, supportive, and reliable service to our clients is of utmost importance.
We understand the challenges you've raised regarding the fees and communication, as well as your concerns about account balances and assistance from our legal team. Please rest assured that we are treating this matter with urgency and will thoroughly investigate the situation to provide you with clarity and a resolution.
Our team is committed to ensuring that you feel supported and informed throughout your journey with us. We will be in contact with you shortly to address your concerns directly. 

Regards
Marlize
Debt Rescue