Debtrescue multiple tickets to resolve and get help on one urgent matter

Good day

I am Claudette Jagers and have approached Debtrescue in 2016, to get guidance on debtreview. I was sent a form to fill in which I did, and would then be led through the process. I was never debited on my account for this service, neither was any progress on the matter sent to me. I approached them a week ago, when I discovered my name is blocked on ITC, due to being under debtreview. I have now opened several tickets with Debtrescue, as they keep closing the tickets, explaining over and over, I need someone to explain to me, how I can be blocked and how can I it be unblocked. Yes i have debt like many do, but if I am informed "my debt review was suspended", how do I end up on ITC blocked. No payment was ever deducted, to be able to "Suspend" my review. I didnt get NO communication from anyone after submitting the form back to get intouch with my creditors at all. How do I handle this now?