DebtRescue clearly NOT the best in South Africa

I have been waiting for 5 months to have my name cleared by DebtRescue. All my accounts have been paid up and all I need is a clearance letter from them. Everytime I follow up I am told they are waiting on one of my debtors to provide a settlement letter. The irony is I HAVE BEEN DOING THEIR JOB!!! I followed up with ALL of my debtors after DebtRescue requested settlement letters from the WRONG debtors. I pointed this out the moment I saw this. A month later absolutelty nothing was done from their end. The same story they are waiting on my debtors to send settlement letters. I proceeded to contact my debtors and within half an hour had all the letters provided but one companies' to them. The one debtor outstanding informed me they cannot provide a letter because DebtRescue needs to send the payments ledger/proof of all the payments because their records show there is still a payment outstanding and this was communicated to DebtRescue on numerous occasions. Everytime I follow up with DebtRescue Clearance Department I am told the same story they are waiting on the one debtor company and will let me know as soon as this company has responded. This after I have already done their jobs for them and they just need to respond to this company and provide the proofs of all the payments made. They are fast to take their attorney fees but NO ONE DOES THEIR JOB!!! I did my part, I paid my debt can someone at DebtRescue please do their job and get my name cleared!!!!!