1 reviews | Active since May 2024
Debt review **** about protecting their clients
I started the process and Lebo was just amazing but once I went to the next phase of submitting documents I was continually asked to resend documents and struggled to get responses to my emails. I am receiving calls and emails from debt collectors and when I reached out to debt rescue to ask about this I have not received any feedback or responses and I thought doing debt review u would be protected from these calls. Debt rescue doesn't keep u up to date as to what is happening clearly if my creditors are contacting me again!
I am do frustrated and confused and didn't know this is what being under debt review is going to feel like!
Very disappointed by the customer service I am receiving even though I am adding Annelien Van de Poel to my emails she doesn't feel the need to help clients
Thank you for bringing this to our attention. We sincerely apologize for the frustration and confusion you’ve experienced. We understand how important it is to feel supported and informed throughout the debt review process, and we’re sorry to hear that this hasn't been your experience.
Your feedback is important to us, and we take this matter very seriously. We are urgently looking into why there were delays in responses and why you were asked to resend documents multiple times. Our team will also investigate the reason for the communication you’ve received from debt collectors. Please be assured that we are committed to providing the best customer service, and we will give this matter our full attention to ensure it is resolved as quickly as possible.
Thank you for your patience, and we appreciate the opportunity to address your concern
Kind regards
Marlize
Debt Rescue
Thank you for bringing this to our attention. We sincerely apologize for the frustration and confusion you’ve experienced. We understand how important it is to feel supported and informed throughout the debt review process, and we’re sorry to hear that this hasn't been your experience.
Your feedback is important to us, and we take this matter very seriously. We are urgently looking into why there were delays in responses and why you were asked to resend documents multiple times. Our team will also investigate the reason for the communication you’ve received from debt collectors. Please be assured that we are committed to providing the best customer service, and we will give this matter our full attention to ensure it is resolved as quickly as possible.
Thank you for your patience, and we appreciate the opportunity to address your concern
Kind regards
Marlize
Debt Rescue