Debt Rescue not helping as usual

I am yet again resorting to Hello Peter to get some kind of response from Debt rescue after sending emails and WhatsApps that go unanswered. We have received an email from Absa saying yet another one of our accounts will be terminated under debt review because of non compliance from Debt Rescue, this is the 4th account now. We pay our bill to Debt Rescue every single month and expect our accounts to be paid properly and to get proper feedback on urgent queries! What is happening please?? Trying to get through to the offices via phone is a useless experience as well as they never answer! Please could we get some feedback??!!