DEBT RESCUE no service.

I informed dept Rescue in May this year that i received a text from Standardbank regarding my home lone that is in arrears. I received a response via mail from Debt rescue that they are resolving the issue because their system had an issue. This was never the case and never resolved, from May i was clearly and blatantly harrassed by SB, automated sms and calls daily. I called DR as a new client because you cannot reach them as an existing client, and eventually was directed to a supervisor as the operators clearly could not assist me. The problem with issue resolving is that no direct Agent/Counselor is allocated to my profile, every time i have to mail or speak to someone new that dont have a clue what they are doing. The truth is DR made a mess of this. The system messed up payments to creditors and now nothing gets resolved, i am not getting any call backs as requested, in a week of begging for positive feedback i have received one mail from DR where SB was requested to move my debit order date as this was the reason that on SB system my account appears in arrears. That's it, one mail. When i send mails to DR i forward or include 5 different mail accounts which i have from old mails within DR, direct email addreses with consultants names, no response whatsoever. My home lone account which was under dept review with SB was terminated and now SB wants to negotiate new terms as i did not meet payments as per court order..... TO NO FAULT OF MY OWN!!! The new terms are insane... Before DR i paid my home for 8 years, now SB wants a new term of 14 years! My initial lone term was only 20 years. This is all DEBT RESCUE fault. Company i pay every month who cannot resolve issues they created. Regularly i speak to my creditors, which was not the case before dept rescue. Empty promises. No service. This is nonsense.