Debt rescue leaving my home loan in arrears and with bad credit rating after administrating my debt

I approached Debt rescue to exit debt review after I settled all my accounts, except my ABSA home loan. After they said they cleared me and I saw on the credit bureaus that I had bad ratings due to my home loan being in arrears. I have been trying for 7 months to settle this issue and been sent from pillar to post. Debt rescue said they can't do anything and the credit bureau and ABSA needs to sort it. ABSA says they declined my clearance. Debt rescue says ABSA cleared me but cant give me proof. Now after I have been paying them monthly for years to settle my debt they have caused my home loan to be in arrears and a bad credit rating. They were suppose to protect me and now left me in arrears. 30 emails later to their clearance department and still not sorted. Emailed the complaints email and only get an automatic reply saying they will respond in 2 working days but nothing!!