Debt rescue horrible experience

I would like to report a horrible service I received from this company, I joined debts review in 2016 and ever since it has been a horrible experience

If only I knew was not going to opt for debts review as it didn’t assist me but only put me to the worse situation then I was before joining.

Half way through I decided to pull out as I realise that this was not assisting me and I could afford to pay my debts. I sent an email to them requesting to be removed as I could manage to pay my debts myself.

They told me I can withdraw but however I will not be able to get a Clearance letter until all my debts are paid in full . Fast forward to last year I raise some money and paid all my debts except for one house and home account I couldn’t find a paid up letter. I tried to contact the service provider multiple times and even sent a couple of email but they told me they can’t pick up my account with the ref number or my ID.

I then reverted back to debts rescue and informed them of my situation and sent all the paid up letters for all the other accounts I used to have.

They informed me to complete the indemnity form and send it back for them to remove the account and proceed with issuing me the clearance letter. I completed the form and sent it back only to be told they can’t proceed and issue the letter because the management doesn’t approve they need to reach out to Shoprite.

This has been a nightmare and I regret dealing with this company and joining the debts review . I would like to warm everyone who is thinking of doing the debt review especially with debts rescue to not proceed. This had inconvenience me a lot and putted me in the worse financial situation then I was before.

If only the terms and conditions were stipulated before signing up I don’t think I was going to join and I just wish they can just improved the way they do things and have a clear communication and stop trying to find a way to not issue the clearance letter. If only they can make the process to withdraw or clear my name simpler and easy like it was to join. If only they can have a clear process.