PB
Philip B

1 reviews | Active since Mar 2009

14 Sept 2021, 14:59

Debt Rescue don't know what they are doing except for the one person

Let's see, where can I start

Years ago I was under debt review and then I had the misfortune of not being employed anymore back in the beginning of 2015. I eventually found stable employment about 6 months later but in that time my payments defaulted which is normal, I then proceeded to sequestrate with the recommendation of many people so this is what I did.

In January of this year I app**** for rehabilitation and this was only granted in July 2021, however the attorney advised me that it still shows a flag of my name being under debt review and I was advised to contact the company that initiated the flag as only they can have it removed.

I sent an email on the 9th of July only for them to take about a month to respond to me first I am told that they cannot remove the flag as the attorney that did the rehabilitation has to do it, The attorney advised me they are supposed to. With a bit of scrambling they decided to assist in removing the flag they initiated on my name. a Few weeks pass and I get an email asking for paid up letters, Now I don't work with these kind of things on a daily basis but from my understanding sequestration overrides the debt review and requirements for paid up letters.

I nearly hit the roof as I stated in the beginning I was sequestrated and there is no paid up letters to be provided.

Most of the company are *********** except for the 1 person that assisted me in my troubles and for that person I take my hat off. Thank you Reeanda Barnard for making the experience of working with a terrible company tolerable. It is ONLY because of you that I am giving 3 stars and if not for you I would have given 0 stars

and the reason I did not go higher than 3 stars is because like mentioned before most of your colleagues don't grasp how to do their work and are quite poor at it.

Should anyone need a competent person at Debt Rescue get in touch with Reeanda as she really goes out of her way to assist.

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Replies (1)
Debt Rescue
Debt Rescue's reply14 Sept 2021, 15:13
Official
Good day, 
 
 Thank you for bringing this matter to our attention and affording us the opportunity to assist.
 
 It is never our intention to cause you any frustration.
 
 One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.
 
 Regards,
 
 Debt Rescue Team