Debt Rescue, Clueless, loosing my money and not getting back to me with answers.

I have been a Debt Rescue customer for the last 5 years and is now finally at the end of my Debt Review. For the last two months i have been struggling with them to get the the last payment sorted out as there payment don`t match what my last couple of account is. So far they have over paid one account which i am still waiting for FNB to resolve. My last payment should have been half of what my normal payment was and it was to settle the last two accounts. Instead they have taken the full again. Then they paid the entire amount into one account. Or so they say. According to them they paid the account on the 07 October 2020, but to this 06/11/2020 the money still does not reflect in the account. I have asked multiple times where is the money. And asked for proof payments, all i get is documents saying it has been paid. No bank issued proof of payment. So in essence my money is missing and debt rescue as no idea what is going on.. Can someone contact me to resolve this matter asap please.