Debt Rescue

Please need some assistance because since last year still a struggle to resolve payment going towards a closed FNB credit card account. So, my proposal would be to ask for cancellation of the debt review option not any more over indebt only home loan & one other loan? should also be paid up or less. Unable to call line keep on disconnecting and only inform repair or upgrade in process. Did approach FNB multiple times at branch enquire on the money that 1st off was allocated back and forth between Debt Rescue & FNB there after only accumulated with in the closed account. At least after some months FNB did revert the funds then! towards one of my old active FNB accounts due to a mail as proof implemented, I would request interest on funds within a closed account. Now funds are again piling up with in the closed FNB account but do need to acknowledge FNB branch staff for great assistance and they did and do submit via mail towards Debt Rescue information required to state account cleared no debt? So, if not resolved or no respond should I rather enquire with legal wise for an ombuds case or can I just re-allocate to a different bank and inform for home debit order to be corrected? Giving 2 Star at least we had great service > other issues were resolved within a 3-month period. Any respond would be greatly appreciated Debt Rescue?