JH
Jolene H

1 reviews | Active since Jun 2018

24 Apr 2019, 12:25

Debt Rescue bad service and wrong payments to creditors

Good day, I have been dealing with the clearance department without any success of having mine and my husband names removed from Debt review. We sent Debt Rescue all closed and 2 paid up accounts including a clearance letter from our bank. We are no longer over in debt but they are not helping us. Last year debt rescue cost me another R50,000 in debt with Nedbank cause Debt Rescue went and made payments to the wrong account for months. So me and my husband got penalized by Nedbank for Debt Rescue mistake. Can I take this matter further, cause it seems Debt Rescue is not helping me but causing more problems.

0
Replies (7)
Debt Rescue
Debt Rescue's reply24 Apr 2019, 15:07
Official
 
Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team. 
JH
Jolene H's update25 Apr 2019, 10:21
Reviewer Update
Good morning, I am still waiting on a return call and waiting to be removed from Debt review. Debt Rescue is not taking it seriously so I will take the matter further, since they cost me more money. Regards, Jolene
JH
Jolene H's update26 Apr 2019, 11:56
Reviewer Update
2 days later and still no response from Debt Rescue. I would not recommend them to friends and family, please anyone reading this review think before you consider doing business with Debt Rescue.
Debt Rescue
Debt Rescue's reply26 Apr 2019, 12:17
Official
 
Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team. 
JH
Jolene H's update26 Apr 2019, 13:05
Reviewer Update
Debt Rescue, I spoke to Tandeka, whom I feel could not understand my questions. I was polite in listening and offering friendly advise in terms of her grammar usage and e xplaination, she then tells me I don't need your advise on how to do my job. I was trying to tell her that individuals are different and perhaps the same explanation she was giving, she could put it in another way that mad sense. Then she said I was being rude, I never used any profanity or any me and unkind. If this is the kind of staff that calls, then Debt Rescue will lose clients, listen to the call. She needs to understand the difference of help and bring rude. Please educate your staff better.
JH
Jolene H's update26 Apr 2019, 13:05
Reviewer Update
Debt Rescue, I spoke to Tandeka, whom I feel could not understand my questions. I was polite in listening and offering friendly advise in terms of her grammar usage and e xplaination, she then tells me I don't need your advise on how to do my job. I was trying to tell her that individuals are different and perhaps the same explanation she was giving, she could put it in another way that mad sense. Then she said I was being rude, I never used any profanity or any me and unkind. If this is the kind of staff that calls, then Debt Rescue will lose clients, listen to the call. She needs to understand the difference of help and bring rude. Please educate your staff better.
JH
Jolene H's update26 Apr 2019, 13:05
Reviewer Update
Debt Rescue, I spoke to Tandeka, whom I feel could not understand my questions. I was polite in listening and offering friendly advise in terms of her grammar usage and e xplaination, she then tells me I don't need your advise on how to do my job. I was trying to tell her that individuals are different and perhaps the same explanation she was giving, she could put it in another way that mad sense. Then she said I was being rude, I never used any profanity or any me and unkind. If this is the kind of staff that calls, then Debt Rescue will lose clients, listen to the call. She needs to understand the difference of help and bring rude. Please educate your staff better.