R
Ryan

1 reviews | Active since Apr 2026

17 Aug 2026, 16:46

Debt Rescue

My Experience with Debt Rescue So Far

Currently, I am with Debt Rescue, and I am very unhappy with my experience. Before I explain why, I would like to give some background on why I initially looked for financial assistance.

During COVID, my spouse lost her job. As the only person working, I had to carry the full financial burden. This became extremely stressful, and some months I honestly thought we would not survive financially, especially when unexpected expenses kept coming up.

My spouse saw the stress I was going through and tried to help by finding ways to make money. Unfortunately, in the process, she was ****med. The money she used to fund what she was working on came from my credit card, which added even more stress to an already difficult situation.

Eventually, my spouse found a job. During this time, I discovered that she had accounts that had not been paid because she was afraid to tell me about them. She made payment arrangements while she was working, but unfortunately, this resulted in a poor credit record.

In December 2025, we got married. Before taking the next steps in our lives together, we decided to seek professional help to get rid of our debt and combine everything into one manageable monthly payment. We did our research and chose what was advertised as “South Africa’s number 1” — Debt Rescue.

Unfortunately, from the very beginning, there were issues.

They set up the debit order, but the necessary arrangements were not properly finalised with all the service providers. When the payment dates came around, Debt Rescue deducted their amount while the service providers also deducted their payments. This put us under even more financial strain instead of relieving it.

Fast forward a few months, and we discovered that some of my wife's accounts were not being paid, despite Debt Rescue deducting money and assuring us that all accounts were being paid.

I had planned for the next three years with the goal of becoming debt-free, and I will definitely be writing a full review of my entire experience from start to finish. This is only a short overview of how my journey began.

Let's hope it ends well.

For now, however, I would not recommend Debt Rescue to anyone. In my experience, the debt review process was not properly explained to us. It felt as though the main focus was to get us signed up as quickly as possible.

My advice to anyone considering debt review is to speak to someone who has actually gone through the process. Get advice from people with first-hand experience and make sure you fully understand how debt review companies operate before signing anything.

I will definitely be willing to assist and share my full experience with others once this process is finally over. Let's hope it ends well.

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Replies (1)
Debt Rescue
Debt Rescue's reply17 Aug 2026, 17:00
Official
Good day Ryan

Good day, and thank you for bringing your concerns to our attention. We acknowledge receipt of your feedback and are truly sorry to hear that your experience has left you feeling unhappy and under financial strain. We understand that entering a debt review process is a significant decision, and we take concerns regarding communication, payments and the understanding of the process very seriously.

We have noted your comments regarding the debit order arrangements, payments to certain accounts, and your concerns that the process was not adequately explained to you at the outset. We would like to urgently investigate the circumstances and the information available on your profile to establish exactly what occurred and how the matter can be addressed.

Customer service and ensuring that our clients feel supported and properly informed are critical to us. We will be giving this matter our full attention and will work towards obtaining clarity and resolving any outstanding concerns as quickly as possible.

We appreciate you bringing this to our attention and giving us the opportunity to investigate and assist. 💙

Kind regards
Marlize
Debt Rescue