sM
sthandiwe M

1 reviews | Active since Jun 2014

25 Sept 2018, 14:48

Debt not Cleared

I used this service for several years in order to manage my debt correctly. All has been paid up now, letters issued and clearance certificates received. Our consultant, Carlos, then advised that he would submit all the necessary documentation to the bureaus and we should be cleared in 20-working days. This was back in June. It has not been done. Correct me if Im wrong but isnt this part of the service that Debt rescue is meant to provide?

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Replies (3)
Debt Rescue
Debt Rescue's reply26 Sept 2018, 08:27
Official

Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist.

It is never our intention to cause you any frustration.

One of our Complaints Resolution Consultant will investigate the matter at hand and avail you with feedback to your provided contact details.

Regards,

Debt Rescue Team.

sM
sthandiwe M's update14 Dec 2018, 09:50
Reviewer Update
Good day, To my dismay and disappointment, my record at NCR is still showing me as under debt review which means i cant purchase a house! Nobody at Debt Rescue has been able to help me or told me how to escalate this matter! Im so disappointed.
Debt Rescue
Debt Rescue's reply18 Dec 2018, 10:47
Official
 Good day,

Thank you for bringing this matter to our attention and affording us the opportunity to assist. 

 It is never our intention to cause you any frustration. 

The matter has been escalated to the correct Department and feedback will be provided to you. 

Regards.
 Debt Rescue Team.