Debit review dont want to take off my husband name from system

According to Debt Rescue my husband is still under debt review but we cancelled before that they deduct the money from us as we couldn't afford the amount because he was the only one that was working at the time, know my husband needs a letter from them that they state he is not under debt review and according to them he must first pay them up to date before they can give us a letter, why must we pay them if we canceled them. Now my husband cant do anything because of them I wont leave it I will take it further the rest of the world will know what kind of people they are, they just want to take you money before they take off yo name from the system and then you are not even part of them. Really is that what you do to all the people take the money. I will never refer someone to them.