PH
Petronet H
1 reviews | Active since Jul 2021
21 Jan 2026, 06:33
Dealing with Debt Rescue has been an absolute nightmare! The customer service is completely unprofessional
Dealing with Debt Rescue has been an absolute nightmare! The customer service is completely unprofessional. Their WhatsApp numbers continually changed and messages was left unanswered. This was the same with contacting them telephonically. Response on emails took days even weeks. Returned emails were extremely unprofessional, bad language and spelling mistakes. Causing more confusion and frustration. You never felt with the same person and sometimes received feedback from multiple people with different information, contradicting one another.
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Debt Rescue's replyOfficial
21 Jan 2026, 06:36Good day Petronet
We acknowledge receipt of your complaint and are truly sorry to hear about your experience. We understand how frustrating it must be to feel unsupported, especially where communication, response times, and consistency of information are concerned. Please be assured that we take feedback of this nature very seriously. The concerns you’ve raised regarding unanswered WhatsApp messages, difficulties reaching our team telephonically, delayed email responses, and inconsistent or unclear feedback have been noted and are receiving urgent attention. We appreciate you making us aware of these issues and value the opportunity to investigate and work towards resolving them.
Kind Regards
Marlize
Debt Rescue
We acknowledge receipt of your complaint and are truly sorry to hear about your experience. We understand how frustrating it must be to feel unsupported, especially where communication, response times, and consistency of information are concerned. Please be assured that we take feedback of this nature very seriously. The concerns you’ve raised regarding unanswered WhatsApp messages, difficulties reaching our team telephonically, delayed email responses, and inconsistent or unclear feedback have been noted and are receiving urgent attention. We appreciate you making us aware of these issues and value the opportunity to investigate and work towards resolving them.
Kind Regards
Marlize
Debt Rescue
Debt Rescue's reply21 Jan 2026, 06:36
Official
Good day Petronet
We acknowledge receipt of your complaint and are truly sorry to hear about your experience. We understand how frustrating it must be to feel unsupported, especially where communication, response times, and consistency of information are concerned. Please be assured that we take feedback of this nature very seriously. The concerns you’ve raised regarding unanswered WhatsApp messages, difficulties reaching our team telephonically, delayed email responses, and inconsistent or unclear feedback have been noted and are receiving urgent attention. We appreciate you making us aware of these issues and value the opportunity to investigate and work towards resolving them.
Kind Regards
Marlize
Debt Rescue
We acknowledge receipt of your complaint and are truly sorry to hear about your experience. We understand how frustrating it must be to feel unsupported, especially where communication, response times, and consistency of information are concerned. Please be assured that we take feedback of this nature very seriously. The concerns you’ve raised regarding unanswered WhatsApp messages, difficulties reaching our team telephonically, delayed email responses, and inconsistent or unclear feedback have been noted and are receiving urgent attention. We appreciate you making us aware of these issues and value the opportunity to investigate and work towards resolving them.
Kind Regards
Marlize
Debt Rescue